Refund policy

Returns, made simple.

60 days to change your mind on unopened items. A full year of coverage if anything's wrong.

Our return policy at a glance

Changed your mind
(item unopened, within 60 days)		 Return for a full refund to your original payment method
Item arrived damaged or faulty Free replacement or full refund — our choice, your call
Item already opened or used Not returnable for hygiene reasons

The 60-day return window

You have 60 days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unopened, in its original, sealed packaging
  • It must be unused and in the same condition you received it
  • You'll need your order number (starts with #CV) or proof of purchase

Because our products are intimate, personal-care items, we cannot accept returns on items that have been opened or used — for hygiene and safety reasons, no exceptions. This is the same standard you'll find at every reputable intimate wellness brand.

How to start a return

  1. Email service@cocoonvibe.com with your order number and a quick note about why you're returning.
  2. We'll reply within 24 hours (weekdays) with your return instructions.
  3. Pack the item securely in its original packaging, seal it, and ship it back using the address we give you.
  4. Once we receive it and confirm it's unopened, we'll process your refund.

Please note: return shipping costs are the customer's responsibility. We recommend using a tracked service — we can't refund items lost in return transit without proof of shipment.

Refunds

Once your return is received and inspected, we'll notify you by email.

  • Approved returns are refunded to your original payment method within 5–10 business days.
  • Original shipping fees are non-refundable (unless the item arrived damaged or we sent you the wrong item).
  • Your bank or card provider may take additional time to post the refund to your statement.

Damaged or faulty items

If your order arrives damaged or develops a manufacturing fault within the warranty period, we'll make it right — quickly:

  • Damaged on arrival: email us within 7 days of delivery with a photo. We'll ship a free replacement or refund you in full.
  • Manufacturing fault (see 1-year warranty below): we'll replace it free of charge.

Wrong item sent by mistake? We'll send the correct item at our cost, and you keep the wrong one on us.

1-Year Warranty

Every CocoonVibe product is covered by a 1-year warranty against manufacturing defects in materials and workmanship, starting from the date of delivery.

The warranty covers:

  • Motor failure or malfunction
  • Battery or charging issues
  • Material defects in the silicone body

The warranty does not cover:

  • Normal wear and tear
  • Damage from misuse, drops, or improper cleaning
  • Items purchased from unauthorized resellers
  • Cosmetic changes that don't affect function

To make a warranty claim, email service@cocoonvibe.com with your order number and a short description (photos help us move faster). We'll verify and arrange a free replacement.

Non-returnable items

For hygiene and safety, the following cannot be returned:

  • Opened or used products of any kind
  • Lubricants, oils, or other consumables once opened
  • Gift cards
  • Items marked "final sale" or clearance

If something's wrong, we'll fix it. If you've simply changed your mind on an unopened item, we'll refund it. No hoops, no interrogations.

Invisible Joy. Visible Beauty.